Support

Standard Support
Monday-Friday
(excluding our observed holidays)
6AM to 5PM (PST)

Medweb Support Team
1-800-8-Medweb
1-415-541-9980
(select option 3)
Email support@medweb.com

Gold Support Plan
24 X 7 telephone and online support, 365 days a year. Critical support issues take priority over Bronze and Silver level tickets. This level of service is ideal for mission critical servers which require a Medweb Advanced System Administrator certification and for sites that do not have an on-site Administrator and would like Medweb to provide regular remote maintenance and monitoring or their service.
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Silver Support Plan
24 X 7 telephone and online support, 365 days a year. Priority routing of critical issue tickets. Escalated response time. Remote diagnostics and monitoring with customer's approval. Engineering assistance with server configuration. Appropriate for sites with an on-site Administrator responsible for complex networking and system integration.
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Bronze Support Plan
Unlimited access to Medweb's telephone and online support specialists during normal business hours, including support for new users while downloading and installing the Medweb Plugin. Appropriate for sites with an on-site Administrator with the qualifications to monitor Medweb system performance and proactively report problems to Medweb within 24 hours of discovery.
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